Template — have checked before launch. Replace everything in [BRACKETS]. This is not legal advice.

Terms of sale

Last updated: 13 October 2026

1. Who we are

These terms apply to purchases from napiko.com. The seller is Midžis, MB (Napiko), registration code 306452645, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania. Email: [email protected].

2. Products

We sell the Napiko Nap Pillow, a soft travel and nap pillow for children aged about [3–10] years who can sit up on their own. It is a comfort pillow, not a safety device. Do not place it between a child and car-seat harness or straps. Not for babies under 3. Always supervise sleeping children.

Product photos show the product as accurately as we can; colours may look slightly different on your screen.

3. Prices

All prices are in euro (EUR) and include VAT. Shipping to the countries listed in our shipping information is free. The price shown when you place your order is the price you pay.

4. How the contract is made

When you click "Buy now" you are taken to a secure Stripe checkout page. The contract is made when your payment is confirmed and you receive our order confirmation by email. We may cancel an order and refund you in full if the product is unavailable or a clear pricing error occurred.

5. Payment

Payments are processed by Stripe Payments Europe Ltd. You can pay by card (Visa, Mastercard), Apple Pay, Google Pay, Klarna or Revolut Pay where available. We never see or store your full card details. If you pay with Klarna, Klarna's own terms also apply.

6. Delivery

Delivery takes 5–7 business days from your order. Pillows are shipped from our production partner in China. We email you a tracking link once your parcel is on its way. If we cannot deliver within 30 days of your order, you may cancel and we refund you in full. Details: Shipping.

7. Right of withdrawal and our 30-day guarantee

By law, consumers in the EU may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. We extend this to 30 days from delivery (our happy-sleep guarantee). Return shipping is free. Please contact us at [email protected] before sending anything back. How it works, including the model withdrawal form: Returns.

8. Legal guarantee for defects

You have a 2-year legal guarantee of conformity under Lithuanian and EU law. If the product is faulty or not as described, email us with your order details and a photo. We will repair, replace or refund it as the law provides. Please tell us within 2 months of discovering the defect.

9. Complaints and disputes

Please contact us first at [email protected]. We reply within 14 days. If we cannot solve it together, you can contact the Lithuanian State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lrv.lt), which handles consumer disputes out of court, or the European Consumer Centre in your country.

Note: the EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025, so it is not linked here.

10. Liability

Nothing in these terms limits your rights as a consumer under mandatory law. We are not liable for damage caused by using the product against the safety instructions.

11. Governing law

These terms are governed by the law of the Republic of Lithuania. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of that country.